Recurpot, a brand of Valueklip Limited (RC-7742793), based in Lagos, Nigeria, respects your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, how long we keep it, and the choices and rights available to you. It applies to our website, ordering channels, and any communication you have with us by phone, WhatsApp, or email. By using Recurpot, you agree to the practices described in this Policy.
1. Who We Are
Recurpot is a meal subscription and food supply platform operated by Valueklip Limited, a company registered in Nigeria. References to "Recurpot," "we," "us," or "our" in this Policy mean Recurpot by Valueklip Limited. References to "you" mean any subscriber, prospective customer, or visitor to our website or ordering channels.
2. Scope of This Policy
This Policy covers personal data we collect directly from you, personal data we receive from our food vendors and delivery partners in connection with your order, and personal data we receive from third-party payment platforms to the extent necessary to confirm and reconcile your payment. It does not cover the practices of third-party platforms themselves, such as Moniepoint, Flutterwave, or Paystack, which maintain their own privacy policies.
3. Information We Collect
3.1 Identity and Contact Information
- Full name.
- Phone number and WhatsApp contact.
- Email address.
- Delivery address, including estate, compound, or venue details where relevant.
3.2 Subscription and Order Information
- Meal plan selected (for example Sorted, Ease, Steady, Settled, or Assured).
- Meal curation choices and menu selections.
- Delivery schedule, skip requests, pause requests, and rollover history.
- Order history and subscription renewal records.
3.3 Dietary and Health-Related Information
Where you select a diet-specific plan, such as a fitness, vegan, or diabetic meal option, or where you tell us about a food allergy or intolerance, you are sharing information that may reveal details about your health or lifestyle. We treat this information as sensitive and use it strictly to fulfil your meal preferences and protect your safety. We do not use dietary or health-related information for any purpose beyond meal preparation, delivery, and safety unless you separately consent.
3.4 Payment Information
Payment records processed through Moniepoint, Flutterwave, or Paystack. Recurpot does not collect or store your full card, bank account, or wallet credentials. These are handled directly by our third-party payment platforms, subject to their own privacy and security practices.
3.5 Communication Records
- Messages, calls, or complaints you send us through phone, WhatsApp, or email.
- Records of skip, pause, or rollover requests and how we resolved them.
- Feedback, reviews, or survey responses you provide.
3.6 Website and Usage Information
Where applicable, we may collect technical information about how you interact with our website or ordering platform, such as device type, browser type, and general usage patterns, to help us maintain and improve our services.
4. How We Collect Information
We collect personal data when you subscribe to a meal plan or place an order, when you communicate with us by phone, WhatsApp, or email, when you interact with our website or ordering platform, and when our food vendors or delivery partners share order-related information with us in the course of fulfilling your subscription.
5. Legal Basis for Processing
- Performance of a contract, to set up and fulfil your meal subscription.
- Consent, where you have specifically agreed, such as for marketing communications or sharing dietary and health-related preferences.
- Legitimate interest, to operate, maintain, and improve Recurpot, including food safety and quality oversight of our vendor network.
- Legal obligation, where we must retain or disclose information to comply with applicable law or resolve a dispute.
6. How We Use Your Information
- Process and fulfil your meal subscription, including scheduling and adjusting deliveries.
- Communicate with you about your subscription, including confirmations, skip and pause requests, and rollover updates.
- Coordinate with our food vendors and delivery partners to prepare and deliver your meals accurately and safely.
- Accommodate dietary preferences, allergies, and diet-specific plan requirements.
- Respond to questions, complaints, and support requests.
- Maintain food safety and quality assurance records across our vendor network.
- Improve our menu variety, service quality, and operations.
- Detect and prevent fraud, abuse, or misuse of our services.
- Meet legal, regulatory, and dispute resolution obligations.
7. Cookies and Similar Technologies
If our website uses cookies or similar tracking technologies, they are used to help our website function properly, remember your preferences, and understand general usage patterns. Where required, we will present a cookie notice or consent mechanism on our website. You may be able to control or disable cookies through your browser settings, though this may affect certain website features.
8. How We Share Your Information
8.1 Food Vendors
We share the information necessary for meal preparation, such as your name, meal plan, menu selection, and any relevant dietary or allergy information, so vendors can prepare your meals safely and to standard.
8.2 Delivery Partners
We share the information necessary for delivery, such as your name, phone number, and delivery address, so your meals reach you at the agreed time and location.
8.3 Third-Party Payment Platforms
Moniepoint, Flutterwave, or Paystack process your payment directly. We do not control how these platforms handle your payment data, and their own privacy policies apply to that processing.
8.4 Legal and Regulatory Authorities
We may disclose personal data where required by law, court order, or regulatory request, or to protect our legal rights, safety, or property, or that of our customers, vendors, or partners.
8.5 Professional Advisors and Dispute Resolution
We may share personal data with legal advisors, mediators, or arbitrators where necessary to resolve a dispute under our Terms of Service.
8.6 Business Transfers
If Recurpot or Valueklip Limited is involved in a merger, acquisition, investment, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate confidentiality protections.
We do not sell your personal data to third parties.
9. International Data Transfers
We primarily store and process personal data within Nigeria. Where any of our service providers, such as third-party payment or cloud infrastructure platforms, process data outside Nigeria, we take reasonable steps to ensure that such transfers are subject to appropriate safeguards consistent with applicable Nigerian data protection law.
10. Data Storage and Retention
We retain your personal data for as long as necessary to provide our services, maintain subscription and rollover records, meet legal and regulatory obligations, and resolve disputes. Meal rollover records in particular may be retained beyond the original subscription period since unused meals remain valid for redelivery even after a plan has expired. Where personal data is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.
11. Data Security
We take reasonable technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, alteration, or disclosure. These measures include restricting access to personal data to those who need it to fulfil your subscription, and working only with vendors and delivery partners who agree to handle your information responsibly. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security, particularly for information processed on third-party platforms outside our control.
12. Data Breach Notification
If we become aware of a data breach that poses a real risk of harm to you, we will take reasonable steps to notify you and the relevant regulatory authority in accordance with applicable Nigerian data protection law, and to contain and remedy the breach as quickly as possible.
13. Your Rights
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to our legal, contractual, and record-keeping obligations, including obligations related to rolled-over meals and dispute resolution.
- Object to or request restriction of certain processing of your data.
- Withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
- Request a copy of your personal data in a portable format, where technically feasible.
To exercise any of these rights, contact us using the details in Section 18. We may need to verify your identity before responding to certain requests.
14. Marketing Communications
We may send you updates about your subscription, new meal plans, or promotions through phone, WhatsApp, or email. You may opt out of promotional communications at any time by contacting us directly, though we may still send you essential service communications related to your active subscription.
15. Children's Privacy
Recurpot is not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action, including deletion of that data where applicable.
16. Third-Party Links
Our website or communications may occasionally contain links to third-party websites or platforms, including our payment partners. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Continued use of Recurpot after any update constitutes acceptance of the revised Policy.
18. Contact Us
Phone / WhatsApp: +234 707 687 5450
Email: support@recurpot.com
19. Governing Law
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria, including applicable data protection legislation.